Ski World LLC Online return policy.

Ski World LLC is committed to our customer’s satisfaction. We want customers to be able to return products that they don't want, don't like, or did not mean to buy. That said, we do incur costs for each return in handing and restocking time. Therefore, we charge a 10% restocking fee on all items returned for refund.

Any unused items may be returned to us for exchange or store credit within 21 days
or refund within 5 days of shipment receive date. If you need to return an item please contact us at ask@skiworldorlando.com  for an RMA number and start the return shipment. 

For items that we shipped as ordered, shipping charges are non-refundable. This includes items shipped under our free shipping promotion - the actual shipping charges will be listed on the receipt and will be subtracted from the refund.

While we would certainly appreciate your business, if you feel that a restocking fee would not be acceptable in the event you want to return a non-defective product to us, please do not make the purchase. In addition to the restocking fee (which will be deducted from your refund), shipping and return shipping expenses are not refundable under any circumstance unless we ship you the incorrect product. In the event we send the wrong item, we will send the correct one to you at our expense and also reimburse you for your return shipping of the incorrect product.


Please follow the steps below for
faster exchange or refund and keep in mind it may take up to two weeks
after receiving of product for your exchange or refund to be processed.
 

1. Include a copy of your receipt or invoice.
2. Include a name and contact number to reach you if needed.
3. We can only accept return items that are in new and unused condition.
4. All items must be returned in their original packaging.
5. Indicate your preference of refund or exchange. If exchanging,
please let us know what size and/or color you would like.

The returned product must be unused, undamaged and repackaged in all of the original packaging, with all instructions, parts and accessories included in order to qualify for a refund or exchange.

Items that are missing packaging, parts or accessories or returned more than 5 days after the received date or items that are damaged will not be accepted for refund.

Items that are missing packaging, parts or accessories or returned more than 21 days after the received date or items that are damaged will not be accepted for exchange or store credit.

Return your package to:

Ski World LLC
1413 North. Orange Avenue.
Orlando Florida 32804 USA

Our in store return policy is different then the online policy stated above. Please contact the store for details. (407) 447-7547